About Fish & Buch
The owners of Fish & Buch ( Frank and Kimberly) were brought up in hard-working families. They know the value of the dollar and the importance of not wasting the resources that you have earned. From it's inception, Fish & Buch Heating and Air Conditioning was based on a series of principles:
Professionalism - Fish & Buch has courteous, polite, professional technicians who are dedicated to serving our customers' needs
Resourcefulness - We provide our Technicians with the training and education they need to keep up with Today's technology.
Integrity - Fish & Buch has a commitment to providing our customers with honest and fair pricing.
Dependability- We represent, purchase, sell and support the best equipment available to meet the efficiency of each and every property we Service or Install.
Experience - Frank Fish has been in this Industry for over 20 years. He has valuable experience in every aspect of the heating, ventilation, and air conditioning business. Frank has held every position in the HVAC field to help him bring his expertise and wisdom to the table to instruct his employees and address his Customers' needs. Our Customers are very happy with the service and installation we provide and recommend us to their families and friends.
The Fish & Buch Customer Service Bill Of Rights
Fish & Buch's philosophy of customer service is simple: Treat others the way that you would want to be treated. We believe that the true measure of a company is not the bottom line, but how many satisfied customers they possess.We truly believe that we are nothing without our customers. The Fish & Buch mandate is to provide our customers with the very best products service and information. Consequently, we have compiled a list of three customer service standards that we believe all of our consumers have a right to expect when from Fish & Buch:
- Our customers have a right to expect and receive service from courteous, polite and professional technicians. In addition to our duties, we consider ourselves to be a resource to our customers. We have a responsibility to provide service and answer any questions to the customer(s) in a manner that is courteous, respectful and dignified.
- Upon completion of our work, our Customers have a right to receive the work area in a better condition than when we found it. Fish & Buch is committed to do what is necessary to achieve this mandate, we will : Remove all trash from the work site, sweep, vacuum, wash or wipe down any surfaces that were affected by our duties.
- Our customers have a right to be satisfied with our products and services. We at Fish & Buch believe that there is no excuse for substandard customer service : If there is a problem with our work, we will fix it. If there is a misunderstanding, we will address it. If there are questions, we will answer them. We don't consider a job to be truly completed until we have a satisfied smile on the face of our customer.
